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Leased Housing Family & Resident Services Family Self-Sufficiency Program

Resident Opportunities & Self-Sufficiency

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Program Information

The purpose of the ROSS Program is to assist Worcester Housing Authority Federal Residents with Express Services. These services include but are not limited to, referrals for; childcare, food pantries, summer programs, after school program, furniture, WIC, Health Insurance, Employment, Education and others.

The ROSS Program is designed to help residents with services as needed. When additional supports or needs arise, ROSS Coordinators will facilitate referrals to one of the WHA self-sufficiency programs.

Process through the ROSS Program:

    - After a participant has expressed interest in receiving services from ROSS, the ROSS Coordinator will give the participant a ROSS Program Intake Assessment to fill out. (Participant can find an intake packet in the waiting area or the ROSS Coordinator can hand a hard copy to the participant to fill out.)
    - The assessment is done through case worthy.
    - Once this assessment is completed, the ROSS Coordinator will then determine if the participants needs can be met during the meeting.
    - If the ROSS Coordinator determines that the participant needs more assistance then the Coordinator will schedule up to 3 visits to provide services to meet participant’s needs, and document such services.
    - If the ROSS Coordinator determines at any time that the participant’s needs will be more effectively served through services provided by Family Services self-sufficiency programs, the ROSS Coordinator will make the referral for assignment to a Coach.

Services Provided

Assist participants in applying for Health Insurance
    - Mass Health
    - Online Applications

Connect to Medical Care
    - Dental Care
    - Primary Care
    - Mental Health Care

Employment Assistance
    - Refer participants to Job Fairs
    - Refer to programs that can help provide basic skills and education needed to find and keep good paying jobs
    - Help resolve barriers to employment

Connect to Child Care Services
    - Link participants to child care services through collaborating child care agencies
    - Search online for openings in different Day care facilities
    - Link participant with applying for a voucher

Resume Writing Assistance
    - The ROSS coordinator will provide a professionally typed resume
    - Resident will also have an electronic copy for potential employers

ROSS services are available to federal public housing. The services can be provided in English or Spanish. If you are interested in receiving ROSS services, please contact:

Worcester Housing Authority
Resident Opportunities & Self-Sufficiency
Kelly Taylor
Phone: (508) 635-3357
45 Freedom Way Worcester, MA
Email: ktaylor@worcesterha.org
Hours: Monday-Friday 8am-4:30pm


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Worcester Housing Authority
630A Plantation Street
Worcester, MA 01605
Phone: 508-635-3000
Hours: 8:00 AM - 4:30 PM