The Accounting Department provides financial services and support to the agency through accounts payable and receivable, payroll, assets, and other financial elements. The WHA’s accountants review the records of each WHA department to determine the agency's financial position and any changes required to run the WHA in a cost-effective manner. The Purchasing Department manages inventory, and conducts formal and informal procurements, quotes, and bid processes, while maintaining and reviewing agency contracts.
Admissions & Leased Housing
The Admissions Department and Leased Housing Department serve applicants and participants in the WHA’s public and leased housing programs, including processing applications, conducting screenings, making determinations regarding eligibility, and generally assisting applicants, participants, and landlords through the entire process from start to home in compliance with federal and state rules and regulations.
Includes administrative staff, grant writers, human resources, legal, public safety, and information technology employees, as well as the executive director. The Executive Department oversees the day-to-day operations of the agency and ensures that the agency is running smoothly so staff can effectively and productively do their work.
Family & Resident Services
The Family & Resident Services (FRS) Department administers the WHA’s innovative and progressive self-sufficiency programs including, A Better Life (ABL); Family Self Sufficiency (FSS); Resident Opportunities and Self Sufficiency (ROSS); and Transitional Housing Program (THP). In addition, FRS coordinates and provides a number of services and activities for adults, children, and families living in public housing.
Maintenance & Modernization
The Maintenance Department and Modernization Departments maintain over 3,000 public housing apartments consisting of 24 different developments throughout Worcester. These departments include architects, designers, and project managers who regularly look for upgrades and efficiencies that can be implemented in our properties, as well as custodians and trades staff, such as plumbers, electricians, and carpenters, who implement those plans and conduct routine maintenance to ensure a safe, clean, and suitable living environment for WHA residents.
The Property Management Department manages all 24 WHA public housing developments through 5 main property management offices. The management team calculates rent, acts as the main point-of-contact for residents, conducts apartment showings, ensures unit turnovers are completed quickly and completely, initiates lease enforcement procedures, collects rent, and maintains the financial, physical, and legal upkeep of WHA properties.